Back to all

NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)

November 22, 2020

You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name."  The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.

 

That comfortable relationship can extend to professionals you deal with, too.  Think of your accountant, your dentist, your doctor.  Most people try to stick with the same person or firm in those businesses.  They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record. 

 

Ideally, you should have that same relationship with your automotive service facility, like your friends here at Tuffy Tire & Auto Service Columbus. You may have tried several facilities over the years until you found one that did good work at a reasonable price.  The longer your relationship with your service facility, the better the people there understand your wants and needs.

 

And you trust them to only perform repairs you really need and not try to sell you parts and services you don't. 

 

For most of us, it's a great feeling when you walk in the door and you're greeted with a smile.  That goes for us at Tuffy Tire & Auto Service Columbus as well. That history you've established by regularly going to one facility for service and maintenance helps you feel more confident about the work they do. And, at Tuffy Tire & Auto Service Columbus, we appreciate your loyalty as a customer.  Maybe it won't be exactly like that TV sitcom place, and maybe not "everybody knows your name." But your service advisor will, and you won't feel like you're just another customer.

Tuffy Tire & Auto Service Columbus
6853 Cleveland Avenue
Columbus, Ohio 43231
614-895-1588
http://www.tuffycolumbus-clevelandave.com

More articles from Tuffy Columbus (Cleveland Ave.)

Busted! Air Conditioning (Air Conditioning Maintenance)

February 16, 2025

Your vehicle's air conditioning is something you count on when the weather heats up. But there's bound to be a day when you turn it on and one of these things happens: Only warm air blows out Cold air starts blowing out but then it turns warm on its own It's not blowing air at all It blows smel... More

Take Charge! (Battery Testing)

February 9, 2025

OK, so you probably take your vehicle's battery for granted. Turn the key or push a button and it starts right up. During times of warmer weather, you probably think your battery can take it easy. But it may surprise you to learn that hot weather can be much harder on a vehicle's battery than ... More

DOG FOOD IN YOUR ENGINE (Keeping Rodents out of your Engine)

February 2, 2025

A technician was telling us the other day that he was servicing an engine and spotted something he'd never seen before: A collection of dry dog food siting on a horizontal metal ledge near the base of the engine. It was neatly stashed and was in a spot where the food pellets couldn't have simply... More