November 26, 2018
One might say the most challenging part of being an automotive service technician at Tuffy Tire & Auto Service Columbus is diagnosing a problem before it can be fixed.
Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.
Let us at Tuffy Tire & Auto Service Columbus introduce you to something we'll call 'Customer Detective Work' – helping your technician find clues to what's wrong.
We start with the detective basics: What, Where and When. Play along with me; You come in to Tuffy Tire & Auto Service Columbus and your car is making a funny sound...
Do you see where we're going? You're gathering additional information to help your technician at Tuffy Tire & Auto Service Columbus know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.
You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."
If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.
Ask us for details.
Tuffy Tire & Auto Service Columbus
6853 Cleveland Avenue
Columbus, Ohio 43231
614-895-1588
http://www.tuffycolumbus-clevelandave.com
April 20, 2025
Today's vehicles have some pretty amazing technology in them, including a computerized braking system we all pretty much take for granted these days. Antilock brake systems (ABS) have been around for years but they help drivers stop in much shorter distances reliably than ever before. When you ... More
April 13, 2025
Its important for safe driving that two of the most important systems in your vehicle work right. One is the brakes. The other is the steering. Nearly all vehicles on the road have some sort of power steering that allows you to direct a very heavy machine with little effort. There are two ty... More
April 6, 2025
For drivers, S stands for safety. And there are three other words that start with S that are all equally important: starting, stopping and steering. For your vehicle to be at its safest, all three functions must be in top shape. Steering is one of those things we take for granted. After all, y... More